Shipping Policy

Last updated: August 28, 2026

Where Royal Aminos ships

Royal Aminos currently ships to eligible deliverable addresses in the 48 contiguous United States and Washington, D.C. Valid deliverable PO boxes are accepted when the selected service supports them.

Royal Aminos does not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, freight forwarders, reshippers, or international destinations.

Shipping services and rates

• Ground Shipping: $10.
• 2-Day Shipping: $17.

These flat checkout charges apply to every eligible order. There is no free-shipping threshold under this Policy. Shipping charges do not count toward the $250 merchandise-discount threshold. A future rate change requires an updated published Shipping Policy.

The service name shown at checkout is the requested service level. The actual carrier may vary according to destination, carrier availability, and operational requirements. Two-day delivery time begins after carrier acceptance and does not include order-processing time.

Order processing

Paid orders with complete and verifiable information are normally processed within one business day. Business days are Monday through Friday, excluding U.S. federal holidays.

Processing includes payment confirmation, compliance or fraud review, inventory confirmation, picking, packing, and label preparation. A created label does not mean the carrier has received the package.

If additional information, payment review, inventory correction, weather, carrier interruption, or another issue delays an order, Royal Aminos may contact the customer. If an order cannot be shipped within the promised or legally applicable period, Royal Aminos will provide any notice, delay-consent request, cancellation option, or refund required by law.

Shipment and delivery estimates

An order is considered shipped when the package is physically transferred to the carrier. Tracking information will be sent to the email or account associated with the order when available.

Carrier delivery estimates are not guarantees. Weekends, holidays, weather, carrier volume, service interruption, access limitations, and address issues may affect delivery. Selecting 2-Day Shipping purchases the requested carrier service; it does not guarantee delivery on a particular calendar date.

Address responsibility

The customer must provide a complete, accurate, and deliverable address. Contact support@royalaminos.org immediately if an address needs correction.

Royal Aminos may be unable to change or redirect a shipment after carrier tender. Additional charges caused by an incorrect customer-supplied address, refusal, customer-requested reroute, or undeliverable shipment may be required before reshipment. This does not apply when Royal Aminos caused the error.

Cancellation before shipment

An order may be cancelled before physical carrier tender. Contact support immediately. Label creation alone does not prevent cancellation. Once the carrier has possession, the order cannot be cancelled, although an eligible unopened item may qualify for return.

Tracking delays and lost shipments

Contact support if tracking remains inactive after carrier tender, shows an unresolved exception, stalls for an unusual period, or fails to result in delivery. Royal Aminos will review the tracking record and open a carrier inquiry or claim when appropriate.

Carrier waiting periods, investigations, documentation requirements, and decisions vary. Royal Aminos does not promise a particular carrier resolution time. Keep order information and all available tracking evidence.

Delivered but not located

If tracking shows delivery but the package cannot be located, check the delivery location, household members, neighbors, parcel lockers, building staff, and any carrier photograph, then contact Royal Aminos promptly. Royal Aminos may request confirmation of the address, a signed statement, photographs, video, an incident report when reasonably available, and cooperation with a carrier investigation.

A delivered-but-missing claim is reviewed according to the tracking evidence, carrier findings, delivery circumstances, and applicable law. A replacement or refund is not automatic merely because tracking shows delivery.

Damage, incorrect items, or missing contents

Inspect the package promptly. Please report visible damage, an incorrect item, or missing contents within one business day after recorded delivery when reasonably possible. Include the order number and photographs of the outer package, shipping label, internal packaging, affected product, seal, and lot label.

If Royal Aminos packed the wrong item or quantity, omitted an item, or caused damage through inadequate packing, Royal Aminos will provide an appropriate replacement, refund, or other remedy. Prompt reporting helps preserve evidence and does not eliminate a right that applicable law does not permit Royal Aminos to waive.

Temperature and storage after delivery

Customers are responsible for reviewing the product’s posted storage information and moving delivered materials to appropriate storage promptly. Royal Aminos does not promise temperature-controlled or cold-chain shipping unless that service is expressly identified for the specific order.

Returns address

Contact support and obtain authorization before mailing a return. Authorized returns are sent to:

Royal Aminos
3333 Port Royale Dr S #E-331
Fort Lauderdale, FL 33308

Writing the address on a package does not itself authorize a return.

Contact

Email: support@royalaminos.org
Phone: 754-307-4086